Sales
9am – 9pm Mon to Fri. 9am – noon Sat, Sun and public holidays.
Australia Online support
Contact us
Need help with sales, support, accounts, or an existing service? Send us a message online or contact our local Australian team.
Check your free fibre upgrade eligibility
Many eligible homes and businesses can upgrade from older NBN technology to Fibre to the Premises (FTTP) at no installation cost.
Please send us the service address below and our Australian team will check whether your premises may be eligible.
Help desk
support@australiaonline.net.au
9am – 9pm Mon to Fri. 9am – noon Sat, Sun and public holidays.
Accounts
accounts@australiaonline.net.au
9am – 9pm Mon to Fri. 9am – noon Sat, Sun and public holidays.