Australia Online Policies
Terms, customer policies and important service information.
The documents below set out important terms, policies and information relating to Australia Online services.
Select a policy to view the relevant information.
Australia Online member services
Policies
Review Australia Online terms, policies and customer information.
Policies and customer information
Standard Form Of AgreementTerms and conditions applying to Australia Online services.
Acceptable Use PolicyRules for responsible and permitted use of Australia Online internet services.
Complaints HandlingHow Australia Online receives, investigates and resolves complaints.
Financial HardshipInformation for customers experiencing financial difficulty.
Privacy PolicyHow Australia Online collects, uses, protects and handles personal information.
Appointing an Authorised RepresentativeHow to nominate someone to deal with Australia Online on your behalf.
Managing Your SpendInformation to help understand and manage service spending.
How Much Internet Are You Likely to Use?Guidance on typical internet usage and data needs.
Hardware WarrantyWarranty information for hardware supplied by Australia Online.